FAQ's
1. What is Penny’s Pixies?
Penny’s Pixies is a unique children’s clothing brand that combines imagination, inclusivity, and comfort. We create clothing that not only look magical but also include thoughtful details like Braille and messages to empower all children, especially those who are blind or visually impaired.
2. What makes Penny’s Pixies different from other kids’ pajama brands?
- Custom Designs Inspired by a Child's Imagination
- At Penny's Pixies, most of our designs are truly one-of-a-kind, custom-made, and unique to our brand. Each design is inspired by the enchanting stories from my child's imagination, bringing whimsical worlds and magical adventures to life on every clothing.
- Braille for Independence
- We support blind and visually impaired children by incorporating Braille on the front of our clothing. This helps them identify the proper way to dress themselves, fostering independence and confidence.
- Story Cards with Every Purchase of Pajamas
- Each purchase of our pajamas is accompanied by a matching story card (Braille and Print). This card tells the tale of the character featured on the fabric print to promote curiosity and teach children to be brave, tolerant, friendly and so much more. Children can dive deeper into the enchanting world of Penny's Pixies with every bedtime story.
3. Who is Penny?
Although named after my daughter, Penny is the heart and soul of our brand! She represents every child who dreams big, embraces their uniqueness, and shines brightly, no matter the challenges they face.
4. How do you incorporate Braille into your products?
Each piece of our sleepwear features Braille on the front of our pajamas and each product comes with a Braille story card. This allows children who read Braille to feel connected to the stories and designs on their pajamas.
5. Are your products only for children who are blind or visually impaired?
No, our products are for all children. While we are committed to supporting blind and visually impaired children, our sleepwear is designed to be inclusive and enjoyable for everyone. We believe in fostering a sense of wonder and empowerment for every child.
6. What sizes do you offer?
We offer a range of sizes to fit children from toddlers to pre-teens.
7. What materials do you use in your pajamas?
We use high-quality, soft, and breathable Bamboo fabric to ensure your child’s comfort. Our materials are carefully selected to be gentle on sensitive skin and durable enough for everyday wear.
8. Are your Braille dots smaller than standard?
Our Braille dots are designed to match the standard size found on paper, ensuring accuracy. However, we understand that everyone's experience may vary, and we're always looking for ways to improve. If you find the dots to be too small or have any other feedback, please feel free to contact us at support@pennyspixies.com. We value your input and are committed to making our products better.
9. How do I care for Penny’s Pixies pajamas?
Our pajamas are machine washable. We recommend washing them in cold water and tumble drying on a low setting to maintain the quality and feel of the fabric. Please avoid using bleach or harsh chemicals.
10. Do you ship internationally?
No, not at the moment but we looking into this option. Please message us at support@pennyspixies.com if you are needing international shipping and we will consider your request on a case by case basis. Shipping times and costs vary depending on the destination. Please check our Shipping & Delivery page for more details.
11. What is your return policy?
We want you to love your Penny’s Pixies purchase! If for any reason you’re not satisfied, we offer a hassle-free return within 30 days of purchase. Please ensure that the items are unworn, unwashed, and in their original condition with tags attached. Check our Returns & Exchanges page for more information.
12. How can I stay updated on new products and promotions?
You can sign up for our newsletter and follow us on social media @pennyspixies to stay informed about our latest collections, special promotions, and behind-the-scenes content.
13. How can I contact customer support?
You can reach our customer support team via email at support@pennyspixies.com or through our Contact Us page. We’re here to help with any questions or concerns you may have.